What are your rights?

See below your rights and the detail of what is safeguarded in each one.


Right of Access

Right to Rectification

Right to delete data or “the right to be forgotten”

Right to transferability

Right to withdraw Agreement or the right to objection

Right of Restriction

Profile and Automated Decisions

Right to complain

Right to keep your phone number confidential

Right for the caller’s number to be confidential

Right not to receive nuisance calls that affect your private life or peace of mind of your family

Right to reject confidential calls

Right to be part of public lists


How can you exercise your rights?

Exercising your rights is free of charge, except if it concerns a request that is plainly unfounded or excessive, a situation in which a reasonable rate may be charged, taking into account the costs involved. Information should be supplied in writing but, on request, can be given orally. In this case, NOS must verify your identity by other means that are not oral.
A response to requests must be provided within a maximum period of 30 days, unless the request is especially complex.

Exercising these rights should be done via the following addresses: 

NOS Comunicações, S.A.
Post: Rua Actor António Silva, n.º 9, Campo Grande, 1600-404 Lisboa
Mail: cliente.privacidade@nos.pt or dpo.privacidade@nos.pt
Telephone: 800 109 300

NOS Madeira Comunicações, S.A.
Post: Rua Estados Unidos da América, Nº 51, 9000-090 Funchal
Mail: cliente.privacidade@nosmadeira.pt or dpo.privacidade@nos.pt
Telephone: 800 109 300 

NOS Açores Comunicações, S.A.
Post: Avenida Antero de Quental n.º 9 C-1º Ponta Delgada, 9500-160 Ponta Delgada
Mail: cliente.privacidade@nos-acores.pt or dpo.privacidade@nos.pt
Telephone: 800 109 300