On what grounds can NOS process your personal data?
These are the circumstances in which we treat your personal data:
when your express and prior agreement has been obtained – in writing, orally or by validation of an option – and if this agreement was given freely, on an informed basis, specifically and clearly. Examples are, your agreement for NOS to analyze the use of services and consumption profiles and make recommendations or send marketing messages, to use your identification data or use of services to send NOS Group marketing messages, your agreement so that we can use recorded calls that you make for our call centres with the goal of improving our customer service quality;
Contract execution and pre-contractual diligence
When personal data treatment is necessary for the signature, execution and management of a contract with NOS, such as for example for the preparation of a proposal of services, or information about the address for installation, for providing a communications service, for managing contracts, information and requests, for the management of invoicing, debt recovery and payments;
Compliance with legal obligations
When personal data processing is necessary to comply with a legal obligation which applies to NOS, such as for example communicating identification or traffic data to the police, legal, tax or regulatory entities, or location data to provide emergency services;
when personal data treatment is of legitimate interest to NOS or third parties, such as for example the treatment of data for improving quality of service, detection of fraud and revenue protection, the communication of data to other operators for the purpose of interconnection or roaming, and when our reasons for using them should prevail over your data protection rights;
Agreement of minors
In the case of personal data treatment of minors which may be subject to prior consent, NOS will insist that agreement is given by those who hold parental responsibility for the minor, specifically for the provision of services, at a distance, by electronic means.