Based on the information provided by the NOS specialist, including the estimated amount to be paid and the service deactivation date, among others, you will need to submit a written cancellation request to us.
The final bill will depend on the date you formalized the cancellation. If you cancelled within 10 days before the end of the billing period (which you can check on your bill), your services will be active for an additional month. For example, if the billing period ends on January 20th, to avoid paying for an extra month, you must submit the cancellation request by January 10th.
Once we receive the written cancellation document, we will send you an SMS to your primary number within 3 business days, confirming the reception and scheduling of deactivation date of your services.