2023 in Review

In 2023, NOS continued to expand the 5G network and, concurrently, the 4G network continues to have a significant importance in mobile communications, with almost the entire country covered by this technology, maintaining a crucial role while the 5G network is being developed.

The quality and scope of the network provided makes it possible to use applications that benefit personal and business communications, reflected in another year of wide recognition.

In 2023, the NOS network demonstrated its resilience during World Youth Day in Lisbon, resulting from continuous work centred on improving the network’s physical layout, service platforms and energy performance.

In 2023, in the area of inclusion and digital literacy for young people and vulnerable groups, and inclusion through training, NOS reinforced its investment in the “ZER01 Entra na Logica da Computação Project” initiative, increasing its scope and prioritising intervention in geographically decentralised areas with greater socio-economic challenges.

In addition to this project, NOS’s social action involves various aspects of support for the third sector, and therefore support for young people and other vulnerable sections of society. The support is focussed on access to technology, namely on strengthening the communication infrastructures for this type of organisation, and on inclusion through training.

In 2023, a partnership was developed to provide a sign language video interpreter for customers with hearing disabilities, promoting accessibility to products & services.

The main developments in the security & privacy area were related to a more procedural perspective and internal awareness, with the development of the new “S&P by Design 2.0” framework, with the respective new support tools and training actions.

In 2023, NOS continued to innovate in environmentally beneficial solutions for the consumer segment, with new solutions and greater coverage of some existing solutions.

NOS also continued to innovate in solutions for the sustainable transformation of companies and territories:

• Associating its 5G technology with new remote support initiatives in the healthcare sector.

• Continuing its smart cities projects, highlighting smart irrigation projects, and 5G-based smart cities.

• With the conclusion of RD&I projects that it led and participated in, which allowed disruptive solutions to be developed and tested in the area of energy and carbon efficiency in different contexts.

In 2023, we continued on the path of increasing the total number of training hours, a new performance and development model was also launched, and the young talent program – NOS Alfa – obtained an almost maximum score.

These and other dynamics which have been implemented have resulted in a positive trend of recognition among employees, with an increase in various relevant indexes such as the “NOS recommendation index as a great company to work for”, the “Learning and development index” and the general employee satisfaction rate.

In 2023, NOS continued to be involved with a comprehensive set of initiatives aimed at helping to promote a structural change in the interest of young women in technological areas and created a 100% team dedicated to this topic. Despite the efforts made, the number of women in management positions (managers or directors) remained with a slight positive adjustment of 0.2 p.p.

The promotion of inclusion was also an area of focus, with the signing of the “Commitment to Inclusion”.

2023 was a year of consolidation for the new benefits, health and well-being program launched in 2022, the NOS VITA Program, with the extension of benefits to family members and friends of employees, the strategic bet on improving the benefits associated services, and a stronger focus on mental health and emotional balance.

The Personal Protective Equipment (PPE) and Collective Protective Equipment (CPE) Management Procedure started in 2021 was continued, with a strong focus on procedural systematization.

In 2023, NOS continued to honour the commitments of the various codes and policies, supported by a governance model which incorporates ESG and is aligned with good practices in terms of structure, evaluation, independence, and diversity.

In 2023, 91% of employees said they were proud of NOS ethical conduct.

In 2023, we highlight the launch of the first risk supplier evaluation campaign as part of the ESG, Safety and Privacy Supplier Performance Evaluation System, a new, more proactive model for promoting ESG alignment and social and environmental assessment of the supply chain.

The environmental evaluation of suppliers promotes the reduction of environmental impact and the establishment of a value chain that contributes to this commitment.