Contact us

To get in touch with NOS, here's how you can reach us:

Digital channels
Safely manage your services whenever you want, wherever you are.
NOS App and Customer Area

For those who prefer handling tasks on your mobile phone, tablet, or PC, NOS has got you covered. Our user-friendly platforms allow you to effortlessly control your usage, manage bills, and schedule store visits or technical appointments.

For now, only availabe in Portuguese
 
Helplines
Find the most suitable helpline for contacting us.

General support

To get additional information about all NOS products and services - television, home broadband, telephone, mobile phone, and mobile internet.

When

For automated assistance or technical support:

Every day, 24 hours a day.

For assisted support on other matters:

Monday to Friday, from 9:00 AM to 9:00 PM.

You can manage your products and services on the NOS App and Customer Area 24 hours a day, whenever and wherever you want.

Call us

931 699 000
16990

From abroad: 

+351 931 699 000

Cost of the call
931 699 000
  • Cost of a call to the national mobile network.

 

16990 

From the NOS network:

  • Free call for automated service and sales
  • Free call for technical support during the day, from 7:00 AM to 2:00 AM
  • For other matters or technical support between 2:00 AM and 7:00 AM, assisted support has the cost of a call to the NOS network, according to your tariff plan, up to a maximum of €1.5 (VAT included)
  • If your tariff plan includes minutes to the NOS network, the cost is 20 cents per minute, up to a maximum of €1.5 (VAT included).

 

From other networks:

  • 61 cents per minute (VAT included).

 

From abroad:

  • Cost of an international call.

Sales support

To subscribe our products and services.

When

Weekdays, from 9:00 AM to 10:00 PM.

Weekends, from 10:00 AM to 10:00 PM.

Call us

16995
Cost of the call

From national networks:

Free call.