How it works
The technical troubleshooting tool analyzes the functioning of your equipment and, in just a few minutes, directly resolves any issues that may be disrupting your service or, if it cannot resolve the issue, explains step by step what you need to do.
If a problem is detected that requires technical assistance, it will prioritize forwarding you to the support line or give you the option to schedule a technical visit on a day and time of your choice (subject to availability).
To use:
- Be near your equipment and access the tool in my NOS, via app, customer area, or at my.nos.pt/problemas-tecnicos
- Choose the fixed internet service and select "Start Troubleshooting/Começar despiste."
- Follow the instructions provided by the tool.
For detailed step-by-step instructions, please refer to the NOS Forum article at nos.pt/problemanet, content available in Portuguese.