Based on the information provided by the NOS expert, including the estimated amount to be paid and the service deactivation date, among others, you will then need to submit to us the written cancellation request.
The final bill will depend on the date you formalised the cancellation. If you cancelled within 10 days before the end of the billing period (which you can check on your bill), your services will be active for an additional month. For example, if the billing period ends on January 20th, to avoid paying for an extra month, you must submit the cancellation request by January 10th.
Once we receive the written cancellation request document, we will send you an SMS to your primary number within 3 business days, confirming receipt and scheduling of deactivation date of your services.