We strive to foster prosperity and encourage social, environmental and economic change, to achieve processes optimisation and enhance the capabilities of both people and organisations. In order to do so, we commit ourselves:

• to serve our customers in a professional manner, with loyalty and respect, always offering them the best products and services available;
• to provide our customers all information in a responsible and transparent fashion, so that they can make conscious and informed decisions;
• to establish the conditions necessary for the secure use of our services, ensuring availability, integrity, confidentiality and privacy;
• to create a work environment that promotes diversity, respects individual rights and balances personal and professional lives;
• to choose suppliers according to clear and unbiased criteria and honour our commitments with them;
• to invest in our community, recruiting local employees and suppliers and promoting activities that generate economic, social and environmental value;
• to ensure access to new technologies for all, regardless of age, disabilities, language, culture and IT literacy;
• to minimise our ecological footprint by reducing our energy consumption, reusing equipment and making an increasingly rational use of resources;
• to create a true information society, using information and communication technologies as a factor of innovation and sustainable development.

In addition, our Environmental Policy sets the direction for continuous improvement and impact reduction across all NOS activities.

• It is approved by the Board of Directors and implemented under the responsibility of the Executive Committee and the Sustainability Department, ensuring clear governance and accountability.
• It is aligned with our four Sustainability Strategy pillars, defined through a double materiality assessment with external stakeholder consultation.
• For each pillar, specific environmental targets and objectives are established, monitored quarterly and reported annually in the Integrated Annual Report.
• The policy is embedded in our ISO-certified Integrated Management System (ISO 14001, ISO 9001, ISO 45001, ISO 27001, ISO 20000), which includes both internal compliance audits and external certification audits to ensure continuous improvement.
• Stakeholder awareness and engagement are central: the policy is communicated to employees, suppliers, customers and communities, complemented by regular stakeholder consultations.
• Employee training and awareness programmes are provided on sustainability, environmental impacts, ethics, security and safety, fire safety, emergency response and first aid, ensuring that all employees understand how their activities contribute to environmental performance.