Security and Privacy

Business Continuity Management (BCM)

As regards the BCM - Business Continuity Management, programme, NOS has specific processes to ensure the continuity of the critical operations and communications services provided to its Customers, including Crisis Management Plans for scenarios involving technical-operational failures or others with an impact on Customers and the brand’s reputation.

The BCM (Business Continuity Management) processes cover the most critical facilities, network infrastructures and activities supporting the Customer and the communication services, regarding which NOS has developed resiliency strategies, continuity plans and actions and incident/crisis management procedures. Continuity processes may be subject to periodical risk and impact analysis, as well as audits, tests and simulations.

NOS has also been working on the liaison with external official entities for response in disaster scenarios, protection of critical infrastructures and communication during crises, which includes cooperating with the Portuguese National Civil Protection Authority (ANPC – Autoridade Nacional de Proteção Civil).

Please read the NOS Business Continuity Policy.

Our Business Continuity Policy

We adhere to the best practices in Business Continuity Management

NOS adopts international standards and best practices related to Business Continuity Management for the development of its own Business Continuity Management Methodology.

The main benchmarks adopted by NOS are:

  • BCI - Business Continuity Institute | Good Practice Guide
  • ISO - International Organization for Standardization | ISO 22301 Societal Security- Business Continuity Management Systems – Requirements.
  • ISO - International Organization for Standardization | ISO 27001 Information Security Management System

Our company was the first in Portugal to earn (since 2006) the ISO 27001 - (Information Security Management System - ISMS).

The ISO 27001 standard includes a domain dedicated to Business Continuity Management (BCM), whereby NOS has control objectives that determine the definition of Business Continuity  Plans (BCPs) for the business processes targeted by the certification.

Check the certifications obtained by NOS.