We collect personal data when you acquire NOS products or services, when you download or use NOS products, services and Apps, when you contact us through our channels, or when you take part in market surveys, competitions or draws. Collection may be done orally, in writing, through the NOS website, the NOS Apps, the NOS Customer Area, or through our own technologies such as cookies The collection can be done orally, in writing or via the NOS website, the Apps, the NOS Customer Area, or via proprietary technologies such as cookies (please consult our Cookie Usage Policy).

But your personal information can also be collected from sources that are accessible to the public or other sources. So that you can better understand this indirect form of collection, we point out the following cases:

Data base shared between electronic communications operators for the purposes of contracting

• If you have invoices due of a value in excess of 20% of the minimum national wage, your data may be included in a debtors list. But before including your data on the list, NOS will notify you to pay off the sum owing within 5 days, or to prove that the debt does not exist or is not payable by you.
• Also if you have an agreement for the repayment of the debt, if you justify the fact that invoices have not been paid because of contractual non-compliance by the operator, or if you have contested the sum invoiced or prove that you do not owe the amount that is being recovered, then you cannot be part of this database.
• This list is shared among participating communications operators and NOS may make recourse to this list before making a decision about establishing service contracts with customers.

Other Relevant Information on Credit Risk, or on Identification and Contact Data, for Debt Collection Management, Fraud Detection and Revenue Protection

• NOS can collect personal data from private entities that keep relevant information about the credit of owners of personal data, as long as these databases respect the applicable rules for data protection.
• NOS may also access, collect or confirm personal data on websites of government and private entities, in particular to confirm the accuracy of your identification and contact data.

Information Collected by Other NOS Group Companies, Partners or Third-Party Entities

• NOS may process your data when you have authorised other Group companies or authorised business partners and joint initiatives to share information about you.
• NOS may also process, in accordance with applicable law, data that is made publicly available or provided through duly authorised third-party entities.